Refund & Cancellation Policy

01Overview

This Refund & Cancellation Policy applies to purchases of Go4Lead.tech products, Relay, Studio, and Pandit AI (the "Services"). It should be read together with our Terms of Service. Because our plans are tailored to each customer's scale and use case, specific commercial terms, including any custom refund arrangements, may also be set out in your order or agreement with us. Where a signed agreement conflicts with this policy, the agreement prevails.

02Demos & free trials

We offer free demos and, where applicable, trial access so you can evaluate a Service before you pay. Demos and trials are free of charge, and no refund is applicable to them. If your trial converts into a paid Subscription, the terms below apply from the date of your first payment. We encourage you to use the demo or trial period to confirm the Service meets your needs.

03Fees & billing

Paid Services are offered on a subscription and/or usage basis. Subscriptions renew automatically at the start of each billing period (for example, monthly or annually) unless cancelled beforehand. Usage-based charges (such as image-generation volume in Studio or consultation usage in Pandit AI) accrue as you use the Service. All fees are exclusive of applicable taxes unless stated otherwise.

04Refund eligibility

We consider refund requests fairly and on a case-by-case basis. You may be eligible for a refund in situations such as:

• Duplicate or erroneous charge: you were billed more than once for the same period, or charged in error.
• Billing after cancellation: you were charged for a renewal after having cancelled in line with this policy.
• Material service failure: a Service was substantially unavailable or non-functional for a sustained period due to a fault on our side, and we were unable to resolve it within a reasonable time after you reported it.

Refunds, where approved, are typically prorated for the unused portion of a prepaid term, less any usage already consumed and any applicable non-refundable items described below. Approval is at our reasonable discretion, consistent with applicable consumer-protection law.

05Non-refundable items

The following are generally not refundable, except where required by law:

• Usage already consumed: including images generated in Studio and consultations delivered by Pandit AI, since these incur real processing costs at the time of use.
• Setup, onboarding, or professional-services fees that have already been performed.
• The elapsed portion of a subscription term that has already been used.
• Third-party costs paid through or alongside the Services (for example, advertising spend paid to Meta, which is never handled or refunded by us).
• Discounted, promotional, or custom-negotiated plans where the order expressly states they are non-refundable.

06How to request a refund

To request a refund, please contact us within 7 days of the charge you're disputing:

1. Email grow@go4lead.com from the email address associated with your account.
2. Include your details: the product, the plan, the date and amount of the charge, and the invoice or transaction ID if available.
3. Tell us what happened: a short description of the reason for your request so we can review it quickly.
4. We'll review and respond: usually within one business day, and we'll let you know the outcome and next steps.

07Processing & timelines

If a refund is approved, we will process it to your original payment method. Depending on your bank or payment provider, it typically takes 5-10 business days for the amount to reflect in your account after we initiate it. Refunds are issued in the original currency of the transaction; we are not responsible for any exchange-rate differences or processor fees applied by your bank.

08Cancellations

You may cancel your Subscription at any time by contacting us at grow@go4lead.com or, where available, from within your account. When you cancel:

• your cancellation takes effect at the end of the current billing period;
• you retain access to the paid Service until the end of that period; and
• you will not be charged for subsequent periods.

Cancelling stops future renewals but does not, by itself, trigger a refund of amounts already paid, except as set out under Refund eligibility.

09Failed or overdue payments

If a payment fails or a balance becomes overdue, we may retry the charge and may suspend or restrict access to the Service until payment is resolved. Prolonged non-payment may result in termination of the Subscription in accordance with our Terms of Service.

10Chargebacks

If you believe you have been charged incorrectly, please contact us first, we'll almost always be able to sort it out faster than a bank dispute. Initiating a chargeback without contacting us may lead to suspension of your account while the dispute is investigated. Filing a chargeback for a legitimate, delivered, and consumed Service may be treated as a breach of our Terms.

11Changes to this policy

We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will revise the "Last updated" date above. The policy in effect at the time of your purchase applies to that purchase.

12Contact us

Questions about a charge, a cancellation, or a refund? We're here to help.